This privacy statement is provided by Aurora Living. Contact details are provided below under ‘Privacy Complaints’
Our commitment to your privacy

At Aurora Living, we take your privacy seriously. We not only comply with Australian legislation, but we endeavor to do our best above what is merely required. Below is the Who, What, When, Where, Why and How of the privacy of your personal information at Aurora Living. We hope that you find it informative.

Who has access to the information we collect

Only those members of staff who need your information for a specific purpose that we’ve given you prior notice of have access to your information. There are team members in Customer Service, Operations (Warehousing and Dispatch), Marketing, Finance and IT with access. Please be aware that we have strict procedures in place so that your information is only accessed when needed.

What information we collect

Most of the information we collect relates to processing your order, updating you on offers we think might interest you and any subscriptions you have with us. This information includes your name, business name, shipping address, phone number, email and your purchasing history with us. We may also ask you for information regarding your purchasing habits, feedback relating to our products and services and other business related information so that we can understand you better as a customer. This helps us stay relevant and valuable to you. We do not store any of your credit card details.

When we share your information

We may need to pass you personal information on to third party service providers for the purposes of fulfilling your orders. Our third party service providers include those companies that assist us with mail and delivery, security, banking, payment processing or technology services.

In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
 

Where you can access and update your information with us

If at any time you would like to access a copy of your personal information from us, you can contact our privacy officer via email or you can call us on (08) 9456 2800.

Why we collect information

We need the information we gather from you in order to process your order, complete transactions on your behalf and to deliver our products to you. We also use the information to maintain our quality service to you and to provide you with offers which may appeal to you more. This helps us ensure that we are being as close to as valuable to you as you are to us.

How we collect this information

We store your login, user information and order details at the time of registration or as you so update them on our site. This saves you from having to fill this information out every time you want to place an online order with us. We may also collect and store information regarding your purchasing habits or other business information related to purchases when you order from us, when we talk to you or when you email us. This information helps us give you the best offers possible and helps tell us what we should be doing for you and our other customers.
 

Further details…
Accuracy of Personal Information

We try to maintain the accuracy of your information as best we can, but our information is only as good as what you give us. If you see any inconsistencies or inaccuracy in your information, please make the change yourself using your online account and notify us via email or you can call us on (08) 9456 2800 and we will assist you in updating your information.

Giving us Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information;

Our Use of Cookies

A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you unless you register with us. Our web site uses cookies to deliver a personalized experience for you; offering items that are more of interest to you and delivering content which suits you.

Our cookies can contain information such as your user name and how often you visit our site each month. The only personal information a Cookie contains is the information you provide yourself (excluding passwords and sensitive financial details). Cookies cannot access other files on your hard drive.

There are two types of Cookies that Aurora Living may use: a persistent Cookie and a session Cookie. A persistent Cookie is entered by your web browser into the “Cookies” folder on your computer and remains in your Cookies folder after you close your browser. Persistent Cookies may be used by your browser on subsequent visits to the site. A session Cookie is held temporarily in your computer’s memory and disappears when you close your browser or shut down your computer. Aurora Living may also use web “beacons” (also called “clear GIFs” or “pixel tags”) in conjunction with Cookies for the same reasons. Web beacons are small strings of code that are placed in an internet page.

In line with Australian law it is accepted by default, that upon visiting this site you have read and accepted this Privacy Policy, and are aware that non-essential cookies may be used and left on their device.
 

Links to other sites

Aurora Living has no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting and their privacy policy.
 

Direct marketing by mail and email

You consent for your personal information to be included in a database for use in direct marketing by Aurora Living. If you do not wish to receive marketing material from us, you can opt-out or unsubscribe, by contacting our Customer Service Team by email, phoning (08) 9456 2800 or by clicking the ‘unsubscribe’ link in the email you wish to opt-out of. All electronic communications from Aurora Living offer you the option of opting out via an ‘unsubscribe’ link.
 

Changes to our privacy policy

Our privacy policy may be reviewed and updated from time to time in line with customer expectations and legislative changes.

Privacy Complaints

If you are concerned with the way your personal information has been handled, please contact or write to us. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

Att: Privacy Officer – Aurora Living

24 Sorbonne Crescent, Canning Vale 6155 W.A.

Telephone: (08) 9456 2800